Contact Us

Live chat and email support, available 24 hours a day, seven days a week. Whatever the question, we’re here.

How to Reach Our Support Team

JokaRoom’s support team is available around the clock, every day of the year. No matter when you play — early morning, late night, public holidays — a real person is available to help. The fastest and most direct way to reach us is via live chat, accessible from the chat icon at the bottom of any page on the website. Live chat connects you with an agent within seconds and is the recommended channel for urgent issues including account access problems, missing deposits or withdrawal delays.

For queries that require supporting documentation — KYC verification, payment disputes or formal complaints — contact us by email. Include your registered username or email address, a clear description of the issue, and any relevant transaction IDs, dates or amounts. Our team responds to all email enquiries within 24 hours, and often sooner. The more specific your initial message is, the faster we can locate the relevant records and provide a resolution.

JokaRoom’s support team communicates in plain Australian English. You will not receive automated scripted responses or be passed between departments for standard queries. If your issue requires escalation, we will tell you clearly and handle the process on your behalf.

What We Can Help With

Account queries — registration help, login issues, forgotten passwords, email verification, account details updates and KYC document submission guidance. Payment support — deposit methods, minimum amounts, which methods are eligible for bonus claims, withdrawal requests, processing timelines and transaction status. Bonus and promotions — how to claim an offer, current wagering requirements, why a bonus has not appeared, how the daily mystery doors work, VIP point balances and how to forfeit an active bonus. Technical support — games not loading, browser compatibility, mobile display issues and live stream performance problems.

Responsible gambling requests are handled with immediate priority. If you need deposit limits, a temporary account break or self-exclusion, contact us by any channel. We process all responsible gambling requests on the same day they are received.

Responsible Gambling Contact

If gambling is affecting your life or the lives of people around you, please contact us first — we can act immediately by applying restrictions to your account. For independent support, the following organisations provide free and confidential help in Australia 24 hours a day.

Gambling Help Online: gamblinghelponline.org.au — free helpline 1800 858 858.
Gamblers Anonymous Australia: gamblersanonymous.org.au.
Lifeline Australia: 13 11 14.

All support requests related to responsible gambling are treated with full discretion and no judgement.