Privacy Policy
Your data is collected only where necessary, protected by SSL encryption and never sold to third parties.
About This Policy
JokaRoom Casino operates under a Curacao eGaming licence. This Privacy Policy explains what personal data we collect from players who use this platform, why we collect it, how we use it and how we protect it. By creating an account, you confirm that you have read and accepted this policy. If you do not agree, please do not use the platform. We may update this policy to reflect changes in our practices or applicable regulations — continued use of the platform after any update constitutes acceptance of the revised version.
All personal data handling is conducted in alignment with recognised international privacy standards including GDPR principles. A data protection framework is in place across all operational areas that interact with player data, including account management, payment processing, customer support and marketing.
What Data We Collect
Identity data — your full name, date of birth and government-issued identification details, collected to verify your age and identity as required under our licence obligations and KYC procedures.
Contact data — your email address and, where provided, residential address. Used for account communications, transaction confirmations and promotional content if you have opted in to marketing.
Financial data — payment method details and transaction history required to process deposits and withdrawals. Card numbers are not stored on our servers. Card transactions are processed by licensed third-party payment processors operating under their own security standards.
Technical data — your IP address, browser type, device identifiers and gameplay activity. IP data is used to confirm your geographic location for eligibility purposes, detect suspicious activity and prevent multiple account registration. Gameplay data is used to calculate bonus eligibility, process cashback and maintain account integrity.
How We Use Your Data
To operate your account and deliver services — processing deposits and withdrawals, crediting bonuses, calculating wagering progress and maintaining your transaction history. To comply with regulatory obligations — KYC verification, age confirmation, anti-money laundering reporting and regulatory compliance under the Curacao eGaming licence. To protect the platform and users — fraud detection, duplicate account prevention and enforcement of our Terms and Conditions. To communicate with you — transactional emails, support responses and, where you have opted in, promotional content. You may unsubscribe from marketing communications at any time via the link in any email or by contacting support.
We do not use your data for automated decision-making that produces significant legal effects without human review.
Data Sharing & Security
We do not sell your personal data to third parties. We do not share data with advertisers or data brokers. Data is shared only with licensed payment processors (minimum data required for transaction processing), with regulatory authorities where required under our licence obligations, and with contracted technology service providers who access data only as needed to perform their services and are bound by confidentiality obligations.
All data transmitted between your device and our platform is protected by 128-bit SSL encryption. Your account is accessible only via your personal login credentials. You are responsible for keeping those credentials confidential.
You have the right to request access to the data we hold about you, to correct inaccuracies, to request deletion where permitted by law, and to withdraw marketing consent at any time. Contact us at the support email to exercise any of these rights.